Kylie Jenner Faces Lawsuit From Housekeeper Over Alleged Staff Abuse

01 May 2026

A new legal case involving Kylie Jenner has drawn attention to working conditions inside high profile celebrity households, as a former housekeeper has filed a lawsuit alleging mistreatment and a lack of intervention despite repeated pleas for help. The lawsuit, filed in Los Angeles, comes from Juana Delgado Soto, who claims she experienced ongoing abuse from other staff members while working at Jenner’s residence. According to the complaint, she attempted to reach out directly to Jenner for support, but her efforts did not lead to meaningful change, raising questions about responsibility and oversight within large private estates.

The case outlines a pattern of alleged workplace issues that developed over several years, beginning shortly after Soto started her role in 2019. She claims that basic labor standards were not consistently met, including the denial of meal and rest breaks during her early employment. Over time, the situation reportedly worsened, particularly after a new supervisor, Itzel Sibrian, took on a leadership role in 2023. Soto alleges that she faced discrimination related to her accent and background, along with verbal mistreatment that contributed to a stressful and hostile work environment.

The lawsuit further details incidents of retaliation after Soto attempted to report the behavior through formal channels, including a complaint to human resources. Following this, she claims her pay was reduced, her workload increased, and her schedule altered in ways that made her job more difficult. Personal experiences described in the filing include being forced to miss important life events, such as her own birthday celebration, after being pressured to stay at work. These accounts paint a picture of escalating tension that went beyond isolated incidents into what she describes as a sustained pattern of unfair treatment.

One of the most striking aspects of the case is Soto’s attempt to communicate directly with Jenner through a handwritten letter, which she reportedly placed in a private area of the home in hopes that it would be read. In the letter, she expressed emotional distress and described the challenges she was facing, suggesting that she believed the situation would improve if brought to Jenner’s attention. However, the lawsuit claims that instead of relief, the aftermath included further restrictions and warnings, including being told to avoid interacting with Jenner altogether.

Additional allegations describe a work environment where access to basic needs was limited and emotional distress became a daily experience. Soto claims she was denied time off even during moments of personal loss, including the death of her brother, and faced skepticism from supervisors when requesting leave. She also alleges that she was restricted from accessing water and subjected to humiliating behavior designed to undermine her position. These claims, while still unproven in court, contribute to a broader narrative about the treatment of domestic workers in high profile settings.

The lawsuit is one of multiple legal actions brought against Jenner and her affiliated companies by former staff members, suggesting a pattern that is now under increased scrutiny. While Jenner herself is not directly accused of carrying out the alleged abuse, she is named in the filings for failing to address complaints and ensure proper oversight. As the case moves forward, it will likely draw attention not only to the specifics of the allegations but also to wider discussions about accountability, labor practices, and the responsibilities of employers within private households that operate on a large and complex scale.